The Security Diplomat
I have a dirty little secret. It doesn’t have anything to do with the NSA, a leaked memo or pink leotards. But it’s a secret just as earth-shattering, just as awe-inspiring and just as potentially devastating as any other well-hidden secret that has been revealed. Intrigued? Ok, here it is: I have sometimes knowingly agreed to, or even recommended less than secure solutions. Let me give you a minute to collect yourselves.
Yeah, that’s right. Call the ISSA Ethics Committee. Call ISC(2). Call the President. I have been a bad, bad infosec professional. Do what you must, but I have a right to a defense. Allow me to explain my side of the story…
When I was just a young lad starting out in the security field, I had a pretty firm idea of what I thought it meant to be secure. I attended the right conferences, read the hardening guides and dutifully regurgitated what I had learned. Why would anyone choose to be insecure? I thought. That just didn’t make sense. Security was about correctness. To be less-than-secure was like a mistake on an exam. It needed to be corrected.
As I went along, I learned that the take-it-or-leave-it approach had a few drawbacks. People didn’t really think the same way I did. They had their own jobs to worry about. When security got in the way, it was easier to route around it. When everyone was able to do their jobs every day, the “hackers are coming” argument became less and less effective.
Eventually, I noticed something interesting. The people that I had developed good relationships with were a bit more amenable to my suggestions. When I listened to the the challenges they faced and explained the benefits of what I was trying to do, they saw things in a different light. I made a bit more progress.
Today, I still try to build these important relationships. And when dealing with people who are not security minded, I am much more likely to make compromises. When asked to exclude a location from antivirus scanning that I know doesn’t need to be excluded, I might offer to make exclusions on read only, so that anything newly written will be scanned. When hardening a system, I might purposely leave out a setting that I think will likely cause the administrators to experience a lot of trouble and subsequently develop a negative association with security. I might even recommend that a risk not be addressed at this time, so as to focus limited resources on more important issues.
As infosec practitioners, we are the diplomats of our profession. We want others to come to us with security concerns, not try to route around us. We want to be partners with those we serve. And just like any other form of diplomacy, that involves compromise.